Contact Us | Okini Land

Please notice our customer service is in Japan (GMT+9).

Phone: +81 (0) 721-51-0158 Monday~Friday 10:00~15:00

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I read, I understood and I agree to the terms and conditions and the privacy policy.

Frequently asked questions

GTC and Privacy

Where are your General Terms and Conditions and your Privacy Policy?

Please follow this link to read our Terms and Conditions of use.

If you have any doubt about privacy, please check our dedicated page Privacy policy to know more.

Payment

Which payment methods are available?

We use the PayPal system. You can pay by your PayPal account or with your credit card. If you don't have PayPal acccount, don't worry it's not necessary, you can pay directly with your credit card without register.
Fees may be applied depending on the method chosen, they will be displayed before the final payment.
All transactions are secure.

When do you charge the transaction?

The payment of an order (in stock or in pre-order) is charged immediately.

Shipping & Return

You will find all the information concerning the shipping process and return on the dedicated page: Delivery & Return.

Where is my order?
After you made an order, we need a bit time before ship your order.
Packages are usually shipped within 2 days after receipt of payment. For some second-hand products, a delay of 10 days may be applied.
Preorders are shipped the day of product release.
We will send to you a message with the tracking number after ship it.

I want to return a product?
Please read our dedicate page about it.

I have 4 shipping options including two to 10 days of delivery time but with 2000 yen difference!?
The cheapest method is "Small Packet", this method is used for small packages of less than 2kg, the other, "Postal Parcel", is used for bulky and/or heavy parcels. However, nothing prevents sending a small package with Postal Parcel.

Cancellation

Order cancellations are not accepted.
In case of force majeure, the refund will be in the form of a voucher valid on Okini Land.

Other

Is your Used Products are in box and Good Condition?
Our second-hand products are complete and in a Good Condition. Never we will send a damaged product.

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