Delivery & Return

Preparation

Orders are checked every morning, then prepared and finally shipped.

Packages are usually shipped within 2 days after receipt of payment. For some second-hand products, a delay of 10 days may be applied.

Preorders are shipped the day of product release.

Shipping

Method

We ship from Japan using Japan Post with their following services:

All orders are shipped with a tracking number.

Here, you can see the average of delivery time per country.

Small PacketPostal ParcelEMS
ARGENTINA
AUSTRALIA 13 8 3~4
AUSTRIA 5
BELGIUM 9
BRAZIL 7~10 9
CANADA 7~15 4~6
CHILE 12
DENMARK 9
EL SALVADOR 14
FINLAND 10 7
FRANCE 5~7 4~5
FRENCH POLYNESIA 18 10
GERMANY 4~8 5
HONG KONG 2~4 2~4
INDIA 9
IRELAND 7
ISRAEL 10 7
ITALY 6~11 11 3~6
KUWAIT 7
LUXEMBOURG
MALAYSIA 10
MEXICO 11~14
NETHERLANDS 6~7 6~7
NEW ZEALAND 10 3
NORWAY 6
PERU 18
PHILIPPINES 3
POLAND 6
PORTUGAL 24
QATAR 3
REUNION 16
RUSSIE 14 6
SAUDI ARABIA
SINGAPORE 3
SPAIN 7~11 3~8
SWEDEN
SWITZERLAND 9 4
THAILAND 8 5~7
UNITED ARAB EMIRATES 5~6
UNITED KINGDOM 4~9 3
UNITED STATES AMERICA 10~12 3~7

Customs

Customs charges are the responsibility of the recipient.

Customs clearance may take some time depending on the country, we can not do anything to speed up the process.

Separation and Order Consolidation

To limit errors, we do not accept order separations or groupings.

In case of a delay of a release date, you will have the choice to split the order or not. If the order is split, extra shipping costs will have to be paid.

Product release delay

It happens regularly that the pre-orders are rejected by the manufacturer. In this case, we will change the product release date accordingly and we will notify you.

Change of address

The buyer can save multiple addresses in his profile. It will be imperative to contact the support to request the change for an order being processed.

Return

Requests for return must imperatively be made within 7 days after receipt of the order, via your customer area.

A return number will be assigned for all authorized returns. This number should be put in the package.

Shipping costs will be pay by the customer then refund by voucher depending on the reason of the return.

Attention

  • Only new items returned in their original packaging will be accepted. Return of used items are not accepted.
  • Returns must be made in "normal shipping with tracking" (no express mail), otherwise your fees will not be refunded in full.

We made a How to return page, please read it if you don't know how to return a product.