COVID-19 is a global health problem, which impacts shipping orders.
Impacts on our offers and processes
Suspension of the Letter shipments
We temporarily suspend letter mail without tracking. We will propose this method again, once international deliveries are operational again.
Please accept our apologies for the inconvenience.
Suspension of SAL shipments
Since officially early April, Japan Post has temporarily changed its shipping offers, forcing us to change ours.
As a result, we can no longer ship in economic SAL. From now, We are shipping by AIR (a little more expensive but also faster).
If you ordered before the beginning of April, you have nothing more to pay. We will send with another method.
Since mid-March, packages have been waiting at Osaka airport (Japan), Japan Post has decided to return all packages to us.
As soon as we receive the return of your order, we will send it to you again by another method.
We will give you a new tracking number after re-sending it. You don't have to pay extra, we take care of everything.
Suspension of all shipments to some countries
Shipping to some countries is temporarily suspended. Below, the list of countries concerned (last update on 9th April)
Afghanistan, Albania, Algeria, Angola, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bhutan, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burundi, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Côte D’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, French Polynesia, Gabon, Georgia, Ghana, Greece, Grenada, Guatemala, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Jordan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Maldives, Malta, Mauritius, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, New Caledonia, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Poland, Portugal, Romania, Russia, Rwanda, Reunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, South Africa, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vatican City, Venezuela, Wallis & Futuna, Zambia, Zimbabwe.
Update (April 24th)
Anguilla, Benin, Burkina Faso, Cameroon, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo - Brazzaville, Congo - Kinshasa, Faroe Islands, Gambia, Greenland, Guam, Guinea, Guyana, Mali, Marshall Islands, Micronesia, Nauru, Niger, Northern Mariana Islands, Palau, Puerto Rico, Slovakia, Slovenia, St. Pierre & Miquelon, Timor-Leste, Tonga, United States of America
For all these countries, we suggest that we keep your order in our warehouse, then once the restriction is gone, we will ship your order.
New method for everyone
To overcome all these problems, we offer a new method, "Personal Stock (Shipping Fee Pay Later)", which allows you to reserve the product without paying the shipping fees.
Thanks to this, you will not miss a good offer and once the SAL or the possibility of sending to your country will be functional, we will send you an invoice for the shipping costs.