Help Center

Help Center Menu

Welcome to Okini Land’s Help Center! With over 1,900 reviews and a 4.6-star Trustpilot rating, we’re proud to deliver authentic Japanese treasures—figures, trading cards, and more—straight from Osaka, Japan. Explore below or visit our Contact and Support section for personalized assistance.

Payments

Shop with Confidence: Secure Payments
We process payments securely via Stripe and PayPal, using SSL and AES-256 encryption. We only store your transaction ID, not payment details like credit card numbers. See our Privacy Policy.

  • Accepted Methods: Credit cards (Visa, MasterCard, JCB, AMEX, CB), PayPal, Bank Transfer, AliPay, Apple Pay, Google Pay, Microsoft Pay. Availability varies by country or currency.
  • Issues? Submit a support ticket via our Contact Form.

Shipping and Delivery

Fast and Reliable Shipping from Japan
Orders are dispatched within 2–8 business days from our Kawachinagano, Japan warehouse, with delivery in 1–2.5 weeks to North America, Europe, or the UK via trusted couriers (DHL Express, EMS, FedEx, Japan Post). Tracking and insurance are included. Visit our Delivery page for details on shipping methods like Personal Stock Service or Japan Post Surface.

  • Destinations: Worldwide shipping.
  • Tracking: Monitor your order in your Okini Land account or contact your local post office. Updates may pause after leaving Japan.
  • Insurance: Covers the full product value, included in shipping costs.
  • Customs Duties: International orders may incur duties or taxes, payable by you. Learn more on our Customs Information page.
  • Questions? Email help@okini.land or submit a support ticket.

Personal Stock and Combined Shipping

Our Personal Stock service lets you store items in our Osaka warehouse to combine orders and save on shipping. To ship stored items, submit a support ticket via your account, and we’ll provide a quote within 1–2 business days. Additional fees may apply. For immediate shipping, use standard checkout.

Order Management

Updating Your Address
Update your shipping address in the “Addresses” section of your Okini Land account before dispatch. We cannot modify addresses post-shipment. Please note: After modifying your address, submit a support ticket to ensure the updated address is applied to your order.

Splitting Orders
To split an order, submit a support ticket. Additional shipping fees may apply.

Merging Orders
To merge orders or products from orders, submit a support ticket via your account. For security, we cannot merge orders from different accounts.

Warehouse Pickup
For security reasons, we’re unable to offer in-hand delivery or pickup at our Osaka warehouse. All orders are shipped directly to your address using trusted couriers (DHL, FedEx, Japan Post).

Order Modifications and Cancellations
To modify or cancel an order, submit a support ticket as soon as possible. Approvals depend on order status; modifications or cancellations may not be possible if processing or shipping has begun.

Returns and Order Issues

We offer a 14-day return period for eligible items (unopened, purchased directly from Okini Land). Trading cards and lottery-assorted products (e.g., blind boxes) are non-returnable. For defective or incorrect items, contact us within 14 days with photos and your order number for a replacement or refund. If a parcel is unclaimed or refused, return shipping and duties may be deducted from your refund or invoiced separately. See our Returns Policy for full details, including restocking fees.

Privacy

Your Privacy, Our Priority
We protect your data under GDPR, UK GDPR, APPI, and CCPA/CPRA, offering rights to access, correct, or delete it. We use cookies (e.g., “prestashop-” for carts) and share minimal data with couriers or payment processors. See our Privacy Policy.

Vouchers and Loyalty Points

Voucher Codes
Apply voucher codes at checkout for discounts. Check your account for available codes.

Loyalty Points
Earn points with every shipped order and redeem them for discounts. View your balance in your account.

Quality Assurance

Our brand-new and second-hand products undergo rigorous inspection to ensure authenticity, completeness, and excellent condition. Brand-new items are sealed and complete; second-hand items, such as figures and model kits, are functional with possible minor box imperfections. Second-hand loose boosters are assumed “Light” (lower chance of rare cards) due to sourcing practices; choose brand-new boosters for a fair chance. Pictures are not provided to avoid misinformation, but quality is guaranteed through our inspection process. See our Quality Assurance page for full details on product conditions.

FAQs

Common Collector Questions

  • Are products authentic? Yes, all items are 100% official, sourced from Japan.
  • What if my package is delayed? Check your tracking or visit our Contact and Support section.
  • Do you offer pre-orders? Yes, pre-orders are available and confirmed after accepted payment.
  • What is the condition of your products? Brand-new items are sealed and complete; second-hand items are functional with possible minor box imperfections. Second-hand loose boosters are “Light” (lower chance of rare cards); choose brand-new for fairness. Pictures are not provided to avoid misinformation. See our Quality Assurance page for details.
  • What are customs duties? Customs duties are taxes imposed by your country on imported goods, based on order value (FOB) or total package value (CIF). See our Customs Information page for thresholds and estimates.
  • What are restocking fees? If a parcel is unclaimed or refused, return shipping and duties may be deducted from your refund or invoiced separately. See our Returns Policy for details.

Contact and Support

Need Help? Reach Out!
Our passionate team is here to assist with orders, returns, privacy requests, or tips for your collectibles. Submit a support ticket via our Contact Form or email us, including your order number for faster service. We respond within 1–2 business days.

Email: help@okini.land
Voyage Godokaisha (GK)
1-1-1402 Jiyugaoka, Kawachinagano, Osaka 586-0096, Japan

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