Conditions of Use

Conditions of Use

Overview

Welcome to Okini Land, your Japan-based destination for authentic Japanese collectibles! These Conditions of Use govern your use of our website, https://okini.land, and the purchase of products like trading cards, figures, model kits, video games, manga, and more. Operated by Voyage Godokaisha (GK), a company registered in Japan (corporate number 8120103003228) at 1-1-1402 Jiyugaoka, Kawachinagano, Osaka 586-0096, Japan, Okini Land is committed to a seamless collecting experience. By using our site or placing an order, you agree to these terms, so please read them carefully and save a copy for your records.

General Terms

These Conditions of Use apply to all transactions on our site and may be updated periodically, with the latest version posted at /en/content/3-terms-and-conditions-of-use. A changelog at the end of this page tracks updates for your convenience. The terms in effect at the time of your order apply. You must be of legal age in your country or have authorization from a legal guardian to use our site. We reserve the right to refuse service or cancel orders for non-compliance, subject to notice via email to help@okini.land. Information on our site is provided for general guidance and may not always be current; we’re not liable for non-critical inaccuracies. These terms, along with referenced policies (e.g., Privacy Policy, Returns Policy), constitute the entire agreement, superseding prior agreements.

User Conduct

You agree not to use our site for illegal purposes, including transmitting viruses, malware, or destructive code. Comments or feedback submitted via our site or support channels must not violate third-party rights (e.g., copyright, privacy) or contain unlawful, abusive, or misleading content. We’re not liable for user-generated content, and violations may result in account suspension or termination.

Account Creation and Use

To place an order, you must create an account, providing accurate personal information (e.g., name, email, address). You’re responsible for updating your details and keeping your username and password confidential. Unauthorized disclosure of credentials is at your risk. To deactivate your account, email help@okini.land or use our contact form. Account suspension or closure may occur for violations, with personal data deleted except for accounting records, per our Privacy Policy.

Pricing and Payment

Prices are listed in Japanese yen, converted to other currencies based on regularly updated exchange rates, and exclude shipping, handling, and customs duties/taxes. As the importer, you’re responsible for all customs fees, as detailed in our Customs Information guide. Prices may change, but your order is billed at checkout rates. We reserve the right to adjust prices or taxes (e.g., VAT) as required.

Payment is due in full at checkout via secure third-party gateways (e.g., credit card, PayPal, Apple Pay, Google Pay, bank transfer), processed by providers like Stripe and PayPal. We don’t store payment details, only transaction IDs, per our Privacy Policy. For bank transfers, delivery timelines start upon payment receipt.

Orders and Availability

Orders are placed via https://okini.land, with contractual details confirmed at checkout in English or French. Product availability is indicated on each product page. If an item becomes unavailable post-order, we’ll notify you, cancel the order, and issue a full refund. We may correct errors (e.g., pricing, descriptions) or cancel orders without notice if inaccuracies occur, even after submission. By ordering, you accept these Conditions of Use, equivalent to a handwritten signature.

Cancellation Policy: Orders, including pre-orders, cannot be canceled once processing begins, except at our discretion. If a cancellation is approved, a 10% deduction from the refunded amount covers non-refunded transaction fees charged by payment platforms (e.g., Stripe, PayPal) and currency conversion costs. Manufacturer or distributor delays do not permit cancellation. Disputes with payment services are governed by these terms.

Delivery

We ship worldwide to the address provided during checkout, with no geographic restrictions, as outlined in our Delivery page. Delivery times include processing (2–8 business days) and shipping (1–2.5 weeks to North America, Europe, or the UK), depending on the courier (e.g., DHL Express, EMS, FedEx, Japan Post). For multiple items with different delivery times, the longest timeline applies, but we may split shipments at our discretion or your request, with additional shipping fees. You assume risk of loss or damage upon physical receipt. For customs duties, you’re the importer, responsible for all fees, per our Customs Information guide.

Returns and Restocking Fees

Our Returns Policy governs returns. Eligible unopened items can be returned within 14 days of receipt. Defective or incorrect items must be reported within 14 days with photos and order details to help@okini.land. If a parcel is returned unclaimed or refused, return shipping and customs duties may be deducted from your refund or invoiced separately, as detailed in our Returns Policy. Returned parcels are placed in your Personal Stock, and you may request reshipment upon paying new shipping fees.

Ownership and Risk Transfer

Ownership and risk of loss transfer to you upon our acceptance of your order, confirmed by order validation. You’re responsible for ensuring delivery accuracy and addressing any issues with couriers or customs, per our Customs Information guide.

Warranty

We replace or refund defective or incorrect items reported within 14 days, per our Returns Policy. Returns must include all original components (e.g., accessories, manuals) in suitable packaging. Return shipping for defective items is covered via a voucher for your next order, using standard tracked shipping. Express shipping costs are not reimbursed. Misuse or mishandling voids warranty claims, as detailed in our Quality Assurance page.

Limitation of Liability

Our liability is limited to intentional or gross negligence under Japanese law. We’re not responsible for indirect damages (e.g., loss of profit, data, or opportunity), misuse, or non-compliance with your country’s import laws. You must verify import regulations for products like trading cards or figures, as outlined in our Customs Information guide. While our products are suitable for professional use, we primarily serve collectors, and no liability is assumed for business-related losses.

Intellectual Property

Okini Land is a registered trademark of Voyage Godokaisha (GK). Unauthorized use is prohibited. All content on our site, including text, images, logos, and designs, is protected by copyright and trademark laws worldwide. Reproduction, distribution, or use without prior written permission from Voyage GK is strictly prohibited. For inquiries, contact help@okini.land.

Third-Party Services

We use third-party services (e.g., Stripe, PayPal for payments; DHL, FedEx, Japan Post for shipping; Trustpilot for reviews) and optional tools to enhance your experience, provided “as is” without warranties. We’re not liable for issues arising from these services or tools, as detailed in our Privacy Policy. Third-party links may lead to external sites; we’re not responsible for their content or practices.

Data Privacy

We protect your data under GDPR, UK GDPR, APPI, and CCPA/CPRA (where applicable), as detailed in our Privacy Policy. By using our site, you acknowledge our data handling and cookie practices, ensuring a secure shopping experience.

Dispute Resolution

These Conditions of Use are governed by Japanese law. For disputes, we encourage amicable resolution via help@okini.land. If unresolved, disputes may be submitted to mediation or arbitration in Osaka, Japan, subject to applicable laws.

Force Majeure

We are not liable for delays or non-performance of our obligations under these Conditions of Use due to events beyond our reasonable control, including but not limited to pandemics (e.g., COVID-19), wars, riots, strikes, natural disasters (e.g., earthquakes, floods, typhoons), severe weather, governmental restrictions, or disruptions in transportation or supply chains. In such cases, we’ll notify you promptly via help@okini.land and work to resume performance as soon as practicable.

IT Security

As part of our commitment to security, we’ve implemented a responsible disclosure policy through our IT management partner, TouchWeb. If you identify a vulnerability on our site, please follow the procedure at https://www.touchweb.fr/securite.

Contact Us

For questions about these Conditions of Use, contact us at:

We respond within 1–2 business days. Thank you for choosing Okini Land!

Changelog

  • 2025-06-05: Updated Conditions of Use with added User Conduct, Third-Party Services, Returns and Restocking Fees, cross-link to other pages, IT Security, Force Majeure, and Entire Agreement sections.
  • 2025-04-22: Added article addressing IT security practices.
  • 2024-05-14: Updated hosting service to OVH and revised list of cookies.